Last Updated: 28 Dec 2025
Ratnakshi Private Limited (“Ratnakshi”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you visit www.ratnakshi.com, register/login, use the shopping cart, make a purchase, contact us, or use our loyalty points programme (when implemented).
A. Who We Are
Entity: Ratnakshi Private Limited
Contact: ratnakshi.ltd@gmail.com | +91 8800972024 / +91 9873972810
Address: Near Vegas Mall, Sector 14, Dwarka, New Delhi – 110075
B. Information We Collect
1) Information you provide
- Account details: name, email, phone number, password (stored securely in encrypted/hashed form)
- Order details: billing/shipping address, items purchased, order notes, invoice details
- Customer support details: messages via email/WhatsApp, call notes, queries, complaints
- Customisation details: size/measurements, design preferences, gemstone/metal preferences, engraving details (if any)
- Loyalty points (when implemented): points earned/redeemed, balance, tier/status, referral codes (if any), purchase history linked to the account
2) Information collected automatically
- Device & usage data: IP address, browser type, device identifiers, pages visited, session duration
- Cart/session data: items added to cart, saved preferences, session IDs
- Cookies: for login sessions, cart function, security, analytics, and (if enabled) marketing
3) Payment information
Payments are processed by third-party payment gateways. We do not store your full card number or CVV on our servers.
C. How We Use Your Information
We use your data to:
- Create/manage accounts and login sessions
- Maintain shopping cart and checkout experience
- Process orders, payments, shipping, invoices and support
- Provide custom jewellery consultations and fulfilment
- Manage loyalty points (earn, track, redeem, prevent misuse/fraud)
- Send transactional messages (order confirmations, dispatch updates, support responses)
- Improve website performance and customer experience (analytics, troubleshooting)
- Send offers/updates where permitted (you can opt out anytime)
- Prevent fraud, secure the website, and comply with applicable laws
D. How We Share Information
We may share limited information with:
- Courier/logistics partners for delivery and pickup
- Payment gateway/banking partners to process payments
- Technology providers (website hosting, analytics, email/SMS/WhatsApp tools, loyalty platform)
- Professional advisors (legal/accounting/audit) when necessary
- Government/regulatory bodies when legally required
We do not sell or rent your personal data.
E. Cookies & Choices
You can control cookies through browser settings. If you disable essential cookies, some features like login or cart may not work correctly.
F. Data Retention
We retain personal data only as long as needed for:
- Account operation, order fulfilment, support
- Legal/tax/accounting compliance
- Fraud prevention and dispute handling
Loyalty-related records are retained as long as the account is active and for a reasonable period thereafter for compliance.
G. Security
We use reasonable safeguards to protect personal data (access controls, secure systems, encryption where appropriate). However, no online transmission is fully secure. Please keep your password confidential.
H. Your Rights
Subject to applicable law, you may request:
- Access to your personal data summary
- Correction of inaccurate data
- Deletion of data (where applicable)
- Withdrawal of consent for optional marketing communication
- Grievance redressal
Marketing opt-out: You can opt out anytime by replying “STOP” on WhatsApp/SMS (where applicable) or emailing us.
I. Children’s Privacy
Our website/services are intended for users 18 years and above. We do not knowingly collect data from children.
J. Third-Party Links
Our website may contain links to third-party platforms. Their privacy practices are not governed by this policy.
K. Policy Updates
We may update this policy from time to time. The revised version will be posted on the website with an updated “Last Updated” date.
L. Grievance Redressal (Privacy)
Grievance Officer – Ratnakshi Support Team
Email: ratnakshi.ltd@gmail.com
Phone/WhatsApp: +91 8800972024 / +91 9873972810
Address: Near Vegas Mall, Sector 14, Dwarka, New Delhi – 110075
Timeline: We acknowledge privacy-related complaints within 48 hours and aim to resolve within 7–15 working days.