Refund and Returns Policy

Last Updated: 28 Dec 2025

This Refund & Cancellation Policy (“Policy”) applies to all purchases made from www.ratnakshi.com (“Website”) and Ratnakshi’s assisted channels (WhatsApp/phone/consultation). By placing an order, you agree to this Policy.

Brand/Entity: Ratnakshi Private Limited (“Ratnakshi”, “we”, “our”, “us”)
Contact: ratnakshi.ltd@gmail.com | +91 8800972024 / +91 9873972810
Address: Near Vegas Mall, Sector 14, Dwarka, New Delhi – 110075

A. Product Categories

  1. Ready-made / In-stock Jewellery: Products ready to ship.
  2. Customised / Personalised / Made-to-Order Jewellery: Any item created or altered specifically for you (including resizing on request, gemstone selection, engraving, metal changes, bespoke designs).

B. Cancellation Policy

1) Ready-made Orders

  • You may request cancellation within 12 hours of placing the order, only if the order has not been shipped/handed over to the courier.
  • If the order is already shipped, it cannot be cancelled.

2) Customised / Personalised Orders

  • Custom orders require a minimum 50% advance to begin work.
  • After design/CAD/confirmation approval, cancellation is not permitted and the advance becomes non-refundable.
  • If you cancel before approval, any eligible refund may be processed after deducting non-recoverable expenses already incurred (example: CAD/design work, special gemstone procurement, metal allocation/processing).

C. Return / Exchange Policy (Ready-made Items Only)

Return Window

  • You must raise a return/exchange request within 3 days (72 hours) of delivery.

Eligibility Conditions

Returned items must be:

  • Unused, unworn, unwashed
  • In original packaging with tags/labels intact (if applicable)
  • Returned with invoice + certificates (if any) + any free gifts/packaging

Not Eligible for Returns/Exchanges

  • Customised/personalised/engraved/made-to-order items
  • Products showing signs of wear, scratches, dents, stone damage/loss, tampering, or altered condition
  • Clearance/final sale items (if specifically marked)

D. Damaged / Defective / Incorrect Item Received

If your order arrives damaged, defective, or incorrect:

  • Inform us within 72 hours of delivery with clear photos/videos.
  • Unboxing video is strongly recommended to help us resolve faster.
  • Keep original outer packaging/tamper-evident packaging until the issue is reviewed.

Once verified, we will offer the most appropriate resolution: repair / replacement / exchange / refund, depending on the case and stock availability.

E. Reverse Pickup & Return Shipping

  • If the return is due to our error (wrong item / verified manufacturing defect / transit damage), Ratnakshi will arrange pickup (where serviceable) at no additional cost.
  • For customer-initiated returns (change of mind on eligible ready-made products), return shipping/pickup is borne by the customer (we can arrange pickup at actuals).

Quality Check: All returns are subject to inspection once received by us.

F. Refunds

Refund Method

  • Refunds are issued to the original payment method where possible.
  • For cash/in-person payments (if any), refunds are made via bank transfer.

Refund Timeline

  • Once the returned product passes quality inspection, we initiate the refund within 7–10 working days.
  • After initiation, banks/payment partners may take up to 10–12 working days to reflect the amount depending on the payment method.

Refund Amount

  • Refunds are calculated on the final amount paid (after any discounts/coupons), not MRP.

If a return does not pass quality check, we will ship the item back to you (shipping at actuals).

G. How to Raise a Request

Email or WhatsApp us with:

  • Order ID
  • Product name
  • Reason for cancellation/return
  • Photos/videos (mandatory for defect/damage/wrong item)

Email: ratnakshi.ltd@gmail.com
WhatsApp/Phone: +91 8800972024 / +91 9873972810

H. Grievance Redressal

If you have a complaint or concern related to orders, refunds, or service:

Grievance Officer – Ratnakshi Support Team
Email: ratnakshi.ltd@gmail.com
Phone/WhatsApp: +91 8800972024 / +91 9873972810
Address: Near Vegas Mall, Sector 14, Dwarka, New Delhi – 110075

Timeline: We acknowledge grievances within 48 hours and aim to resolve within 7–15 working days, depending on the nature of the request.

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