Last Updated: 28 Dec 2025
This Shipping & Delivery Policy applies to orders placed on www.ratnakshi.com and Ratnakshi assisted channels.
Brand/Entity: Ratnakshi Private Limited (“Ratnakshi”)
Contact: ratnakshi.ltd@gmail.com | +91 8800972024 / +91 9873972810
Address: Near Vegas Mall, Sector 14, Dwarka, New Delhi – 110075
A. Order Processing & Dispatch
1) Ready-made / In-stock Jewellery
- Dispatch within 1–3 working days after order confirmation and payment verification.
2) Customised / Made-to-Order Jewellery
- Timelines vary based on design complexity and gemstone availability.
- The estimated production + dispatch timeline is shared during consultation and confirmed after design approval.
- Custom orders are dispatched only after full payment is received (advance to start + balance before dispatch).
Working Days: Monday to Saturday (excluding public holidays).
B. Shipping Charges
India
- Free shipping across India.
International
- Free international shipping for orders above ₹20,000.
- For orders below ₹20,000, international shipping charges are calculated based on destination and communicated at checkout/before payment.
C. Delivery Timelines (Estimated)
India
- Estimated delivery: 5–12 working days after dispatch, depending on location and courier serviceability.
International
- Estimated delivery: 7–21 working days after dispatch, depending on destination and customs clearance.
- Delays may occur due to customs inspections, peak seasons, weather, or courier constraints.
(All timelines are estimates, not guarantees.)
D. Tracking
- Tracking details are shared via email/WhatsApp/SMS (as applicable) after dispatch.
- Tracking may take up to 24 hours to update after dispatch.
E. Delivery Address, Attempts & Returns-to-Origin
- Please ensure your shipping address, phone number, and pin code are correct.
- Couriers usually attempt delivery multiple times. If delivery fails due to incorrect address/unavailability/refusal, the shipment may return to origin.
In such cases, we can:
- Re-ship at actual shipping charges, or
- Process a refund/exchange (where eligible) after deducting forward/return shipping and handling (as applicable).
F. Secure Packaging & High-Value Deliveries
- Orders are shipped in secure, tamper-evident packaging.
- Some shipments may require signature on delivery and/or basic KYC as per courier/regulatory requirements.
G. Customs & Duties (International Orders)
- International customers are responsible for customs duties, VAT, import taxes, brokerage fees, and local charges levied by the destination country.
- Customs authorities may request additional details/documents from the recipient; delays due to customs are outside Ratnakshi’s control.
H. Damaged / Missing / Lost Shipments
- Damaged/wrong item: report within 72 hours of delivery with photos/videos (unboxing video recommended).
- Marked delivered but not received: report within 48 hours so we can raise a courier investigation.
- If a shipment is confirmed lost after investigation, Ratnakshi will support a replacement/refund as appropriate.
I. Grievance Redressal
Grievance Officer – Ratnakshi Support Team
Email: ratnakshi.ltd@gmail.com
Phone/WhatsApp: +91 8800972024 / +91 9873972810
Address: Near Vegas Mall, Sector 14, Dwarka, New Delhi – 110075
Timeline: We acknowledge grievances within 48 hours and aim to resolve within 7–15 working days.